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Toptal · 8 hours ago

CEO, Head of Global Services

United States

Full-time

Remote

Director/Executive

10+ years exp

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. As the CEO, Head of Global Services, you will drive the growth and operational excellence of Toptal, focusing on building and leading the execution of professional services and ensuring high performance across all service lines.

CopywritingHuman ResourcesProduct DesignSaaSSoftwareSoftware Engineering

H1B Sponsor Likely

Responsibilities

Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines

Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place

Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions

Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility

Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale

Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives

Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs

Qualification

Operational strategy developmentP&L accountabilityLeadership experienceManagement consulting experienceCross-functional collaborationQuality focusCommunicationStrategic thinkingProblem-solving skillsDetail-orientedAdaptabilityOwnership

Required

Bachelor's degree is required

10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments

Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence

Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth

Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments

Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients

Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions

Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same

Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups

Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team

Quality. You take pride in everything you deliver as a reflection of yourself

Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts

Willingness to travel to meet with clients, team members, and stakeholders

You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do

Preferred

Master's degree in Engineering, Business, or a related field preferred

Experience at a technology or hyper-growth company is strongly preferred

Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required

Company

Toptal

Glassdoor3.8

Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand.

Founded in 2010

San Francisco, California, USA

1001-5000 employees

https://www.toptal.com

H1B Sponsorship

Toptal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2021 (1)

2020 (1)