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Reserv · 1 month ago

Transportation Claims Resolution Manager: Auto Physical and Property Damage

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Reserv is an insurtech focused on automating claims processes through cutting-edge AI and technology. The Claims Manager will oversee a team managing claims across multiple lines of business, ensuring operational effectiveness and compliance with regulations.

ConsultingFinancial ServicesInsurance

Responsibilities

Manage a team of team leads and adjusters managing a mix of accounts and lines of business

Be consistently dependable in achieving or exceeding goals and overcoming obstacles

Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery

Monitor and analyze claims data to identify trends, patterns, and areas for process improvement

Align team with client and customer expectations of the claims process

Serve as a resource for escalated claims

Responsible for accuracy and adequacy of all aspects of claim reserving

Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements

Foster a positive work environment, promote teamwork, and encourage professional growth and development

Execute on performance management; attract, hire, retain and provide high level of training

Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues

Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives

Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Qualification

Claims managementCommercial transportation claimsAdjuster licenseInsurance certificationsTechnology proficiencyLeadership skillsProblem solvingCommunication skillsTeamworkAttention to detail

Required

Bachelor's degree in insurance, business administration, or a related field

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

10+ years in insurance claims management experience in multiple lines of business

5+ years management experience

Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

Demonstrated commitment to quality, accuracy, and attention to detail

Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Preferred

relevant certifications (e.g., CPCU, AIC) are a plus

preference for property, general liability and/or auto with bodily injury experience

preference for experience managing in a remote environment

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!