Eastern Bank · 2 months ago
Branch Manager II
1720 Massachusetts Avenue, Cambridge, MA, 02138, US
Full-time
Onsite
Mid, Senior Level
$60K/yr - $96K/yr
2+ years expEastern Bank is a retail banking institution seeking a Branch Manager II to lead a mid-sized banking office. The role involves managing daily operations, guiding sales efforts, ensuring superior customer service levels, and promoting community involvement.
BankingFinanceFinancial Services
Responsibilities
Responsible for the overall management of a mid-sized banking office
Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals
Through tested techniques, engages in sales and service coaching sessions with sales staff
Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships
Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like
Ensures sound branch operations and compliance
Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self
Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success
Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools
Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff
Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines
Consistently applies policies for routine aspects of staff management, and as performance issues arise
Prepare and deliver performance appraisals for staff
Expected to have / gain full understanding of the teller function
Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer
Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment
Individual should be an outgoing self-starter and be technically literate
Qualification
Required
Basic business acumen and professionalism is a must
Strong written and verbal communication skills are critical
Ability to build relationships and strong alliances across the organization
Must be flexible with ability to adapt to change
Ability to quickly learn all there is to know about the products and services offered by the bank
Must retain and build upon product knowledge base as a member of the division's management team
Should understand the 'big picture' in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment
Must have a history of solid sales, service, and management successes
Preferred
Bachelor's degree preferred, or equivalent combination of training and/or experience
Benefits
Robust benefits and retirement package
Company
Eastern Bank
Eastern Bank is the largest independent, mutually owned bank in New England and the largest community bank in Massachusetts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-19Acquired
Leadership Team
David Rosato
Chief Financial Officer
Quincy Miller
President/COO/Vice Chair
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