Smart AutoCare · 1 month ago
Claims Administrative Support
Richardson, TX
Full-time
Onsite
New Grad, Entry LevelSmart AutoCare is seeking a Claims Administrative Support to play a critical role in the overall claims process. The position involves reviewing and processing repair facility invoices, responding to customer inquiries, and providing support to repair facilities and customers within the Claims Administration Department.
AutomotiveCustomer ServiceProfessional Services
Responsibilities
Manage high volume of incoming emails/calls
Identify and assess customer’s/repair facilities’ needs to achieve satisfaction
Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication
Provide accurate, valid and complete information by using appropriate methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer/repair facility interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers and repair facilities
Participate in any projects, reports, documentation, tasks or objectives assigned
Qualification
Required
High School diploma or equivalency
Proven customer support experience or experience as a client service representative
Manage high volume of incoming emails/calls
Identify and assess customer's/repair facilities' needs to achieve satisfaction
Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication
Provide accurate, valid and complete information by using appropriate methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer/repair facility interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers and repair facilities
Exceptional customer service and communication skills
Strong phone contact handling skills and active listening
Customer Orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Preferred
Spanish fluency/Bilingual a plus
Intermediate knowledge of Windows-based computer programs
Company
Smart AutoCare
Smart AutoCare focuses on service contracts and asset protection businesses.
Founded in 1987
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Masi
Chief Executive Officer
Rushi Modha
Chief Financial Officer
Company data provided by crunchbase