Lumen Resources ยท 4 hours ago
Sr. Systems Support Engineer
Tampa, FL
Full-time
Hybrid
Senior Level
6+ years expLumen Resources is a company specializing in IT solutions, and they are seeking a Senior Systems Support Engineer to provide advanced support and optimization for various platforms. The role involves troubleshooting issues, guiding infrastructure upgrades, mentoring team members, and delivering both remote and onsite support.
Staffing & Recruiting
Responsibilities
Serve as the go-to escalation point for advanced service requests
Support and optimize Azure, Microsoft 365, networking, virtualization, and backup platforms
Troubleshoot diverse issues from firewall and Active Directory hiccups to cloud migrations and recovery scenarios
Guide infrastructure upgrades, security improvements, and compliance initiatives (HIPAA, CMMC, PCI)
Mentor junior team members while keeping documentation and SOPs sharp and up-to-date
Deliver remote and onsite support while upholding best practices in security and performance
Qualification
Required
6+ years of IT experience in a Support Engineer capacity
Expertise in Azure, Intune, Autopilot, Windows Server/AD, and virtualization platforms
Strong networking knowledge (switches, VLANs, VPNs, wireless)
Hands-on experience with ticketing systems (ConnectWise, ServiceNow, Autotask, etc.)
Current or past certifications in Microsoft Azure Administrator (AZ-104) or MCSE
Company
Lumen Resources
Welcome to Lumen Resources, a company driven by our vision to embody the real change we aspire to see.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Daniela Arora
Managing Partner
Company data provided by crunchbase