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Better Health Group · 9 hours ago

Office Manager

Oklahoma City, OK

Full-time

Onsite

Mid Level

$50K/yr - $60K/yr

4+ years exp

Better Health Group is dedicated to providing exceptional primary care for patients aged 65 and older. The Office Manager plays a crucial role in overseeing daily office operations and managing a care team to ensure high-quality patient care and clinic performance.

Health CareHospitalManagement ConsultingPrimary and Urgent Care

Responsibilities

Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc

Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members

Communicate with providers to ensure patient quality of care

Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)

Lead daily clinic huddles and assign proactive outreach call efforts to other team members

Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner

Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)

Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures

Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management

Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows

Participate in required team meetings and communicate updates and changes to physicians and staff

Ensure team calendar, spreadsheets, and whiteboards are current and accurate

Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships

Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact

Additional duties as assigned

Qualification

Medical Assisting experienceHIPAALeadership experienceCPR CertifiedMedical codingProficient with Google SuiteProficient with Microsoft OfficeBasic computer skillsCommunication skillsOrganizational skillsInterpersonal skillsCritical thinking skills

Required

At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)

Minimum of 1 year of leadership experience

Commitment to patient care and confidentiality

Strong oral and written communication skills

Ability to accurately read and write medical terminology

Knowledge of medical coding

Knowledge of HIPAA

Knowledge and understanding of OSHA and Biohazard guidelines

Basic computer skills, including familiarity with electronic medical records

Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination

Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time

Requires ability to sit or stand for prolonged periods of time

Must be able to lift and move patients and medical equipment as needed

Requires ability to lift/carry up to 15 lbs

Requires corrected vision and hearing to normal range

Ability to sit for extended periods of time

Ability to operate a motor vehicle and have own means of transportation

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Demonstrated ability to handle data with confidentiality

Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans

Strong interpersonal and presentation skills

Strong critical thinking and problem-solving skills

Must be results-oriented with a focus on quality execution and delivery

Appreciation of cultural diversity and sensitivity toward target patient populations

Preferred

CPR Certified preferred

Bachelor's Degree in healthcare administration or related field preferred

Medical Assistant Certified, preferred

Prior medical assisting experience strongly preferred

Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures