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Capital One · 1 month ago

Director, Strategic Customer Development - Business Cards & Payments (Remote-Eligible)

United States

Full-time

Remote

Senior Level, Lead/Staff

$182K/yr - $208K/yr

8+ years exp

Capital One is a leading information-based technology company focused on helping customers succeed through innovative banking solutions. The Director of Strategic Customer Development will lead a team to manage, grow, and retain Capital One's largest Business Cards & Payments clients, driving revenue growth and ensuring exceptional customer retention.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead and mentor a team of experienced Local Market Leaders

Foster a culture of personalized, strategic account management

Establish portfolio growth goals (purchase volume, product adoption, profitability, etc.) and ensure SCDMs create and execute plans to meet or exceed these targets

Serve as the accountable executive and point of escalation for complex or high-value customer relationships

Champion a customer-centric culture that leverages customer feedback and market intelligence to influence internal strategies

Liaison between the Strategic Customer Development team and cross-functional partners, including Product, Field Strategy, and CML Bank

Govern the process for gathering and delivering critical insights regarding customer friction points, competitor activity, and product gaps

Ensure all account management and retention activities are executed in accordance with Capital One's compliance, legal, and regulatory guidelines

Prepare and deliver regular financial and performance updates to senior leadership

Lead and manage a team of remote workers

Qualification

Strategic customer developmentLeadership experienceSales experienceNegotiation skillsJudgmentResults orientationCoaching skillsMBA DegreeCommunication skillsIntegrityTeam management