JCB North America · 2 months ago
IT Service Desk Tech- 2nd Line
Pooler, GA, USA
Full-time
Onsite
Mid Level
3+ years expJCB North America is the world’s largest privately-owned manufacturer of construction and agricultural equipment. The IT Service Desk Technician – 2nd Line will support the IT Service Desk in resolving escalated support tickets while providing world-class customer service across the organization.
ManufacturingReal Estate
No H1B
Responsibilities
Evaluating, testing and deploying new hardware technologies and applications
Working well within a busy team but also use own initiative where required
Travelling to other UK sites to provide technical support where required
To provide VIP Support to senior members of the organisation whilst ensuring a security first mindset
To be the technical lead in Projects that require IT Involvement and ensure wider team engagement where required
Resolve tickets that have been escalated from the 1st Line support team
Be a mentor and role model for the 1st Line Support team
Take ownership of problems outside of your role and “get things done” to ensure business needs are met
The support and troubleshooting of manufacturing machinery in regard to IT connection requirements
Qualification
Required
3+ years of experience in a 1st or 2nd line role
Excellent written and verbal communication skills, including conversing with non-technically minded individuals
Manufacturing or Corporate IT Experience
Ability to get things done, in the right way
You must also have a valid UK driving license and own transport
ITIL Certified
Other IT Qualifications along with demonstrated experience
Preferred
Advanced Windows 11 troubleshooting
SCCM, Intune, Azure, Hardware and Software, Printers, Audio/Visual
Apple Mac OSX Experience / JAMF
Office 365 Administration
Infrastructure and Networking exposure
Asset Management
iPad and iPhone Management
ITIL Certified (To at least foundation level)
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase