MCI · 3 months ago
AI Systems Administrator
United States
Full-time
Remote
Entry, Mid Level
2+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience (CX) and Business Process Outsourcing (BPO) solutions. They are seeking a technically skilled AI Systems Administrator to support and optimize the infrastructure for their artificial intelligence and machine learning environments, ensuring reliability, scalability, and security.
Business Information Systems
Responsibilities
Oversee, configure, monitor AI and ML systems, servers, and cloud environments to ensure optimal performance and uptime
Manage GPU/CPU clusters and ensure efficient resource allocation for training and inference workloads
Implement and maintain scalable infrastructure to support large language models (LLMs), data processing pipelines, and model deployment
Optimize system performance through tuning, automation, and proactive maintenance
Apply best practices for securing AI systems, ensuring data integrity, confidentiality and compliance with company and industry standards
Manage user access, permissions, and security configurations across AI platforms
Support the deployment and integration of AI models and APIs into production environments
Collaborate with developers, data scientists, and prompt engineers to ensure seamless system functionality and workflow automation
Monitor system health, usage, and performance metrics; diagnose and resolve infrastructure or software issues
Maintain logs, conduct root cause analysis, and implement corrective actions to prevent recurrence
Develop scripts and tools to automate system tasks, data transfers, and performance checks
Support CI/CD pipelines for AI model updates and system maintenance
Create and maintain detailed documentation of system configurations, procedures, and troubleshooting guides
Provide technical support to AI teams, ensuring smooth operation of all AI systems and tools
Stay up to date with advancements in AI infrastructure, cloud technologies, and MLOps practices
Recommend and implement improvements to enhance system reliability and scalability
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Data Engineering, or a related field
2+ years of experience in systems administration, DevOps, or infrastructure management (AI/ML environment experience preferred)
Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
Experience with Linux/Unix administration, Python/Bash scripting, and automation tools (Terraform, Ansible, Jenkins)
Familiarity with machine learning frameworks (TensorFlow, PyTorch) and AI model deployment pipelines
Understanding of networking, security, and storage in distributed computing environments
Experience with GPU-based computing and performance optimization for AI workloads
Excellent problem-solving, troubleshooting, and documentation skills
Strong collaboration and communication abilities to work with cross-functional AI and engineering teams
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
Founder and Chief Executive Officer
Recent News
Company data provided by crunchbase