Manager, Partner Success (Independent Schools) jobs in United States
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GiveCampus · 1 day ago

Manager, Partner Success (Independent Schools)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date7+ years exp

GiveCampus is the world's leading fundraising platform for non-profit educational institutions, aiming to enhance the quality and accessibility of education. The Manager on the Partner Success team will lead a small group of Partner Success Managers while managing a portfolio of partner schools, driving team performance and strategic engagement with educational institutions.

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Responsibilities

Directly manage 4-6 Partner Success Managers, supporting them in their development, execution, and performance
Set clear expectations and foster a culture of high standards, accountability, and shared success
Lead regular 1:1s, team meetings, and performance reviews
Uplift the team through real-time feedback, mentorship, and leading by example
Secure and lead meetings with senior leaders and schools within direct report portfolios
Own a portfolio of partner schools and serve as their primary strategic contact
Deliver proactive, data-informed guidance and help partners achieve maximum value from the GiveCampus platform
Model best-in-class partner engagement, communication, execution and senior level relationship development
Partner with the head of the department and cross-functional leads to identify and drive team-level priorities and process improvements
Help shape the evolution of Partner Success operations, tools, and KPIs
Contribute to recruiting, hiring, onboarding, and training of new team members
Collaborate across functions to identify opportunities, resolve issues, and support shared goals
Monitor team performance and partner health using internal dashboards and reports; synthesize insights and recommend actions
Elevate trends and insights from your team to inform product and strategic direction

Qualification

Customer successFundraisingSaaS account managementPeople managementStrategic planningOrganizational skillsCommunication skillsMentorshipTeam collaboration

Required

7+ years experience in customer success, fundraising, or SaaS account management; people management experience strongly preferred
Experience balancing strategic work with hands-on execution
Proven success managing or mentoring teammates; ability to give effective feedback and model high standards
Excellent organizational and communication skills; clear and direct in setting expectations
A strategic thinker who sees the bigger picture, but doesn't hesitate to roll up their sleeves
Enthusiastic about building something great with a small, dedicated team
Deeply aligned with GiveCampus values: lead with curiosity and empathy, take the long view, and dare mighty things

Company

GiveCampus

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GiveCampus is a fundraising platform for nonprofit educational institutions.
dateFounded in 2014
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://go.givecampus.com/

Funding

Current Stage
Growth Stage
Total Funding
$50M
Key Investors
Silversmith Capital PartnersCSC Upshot
2022-09-19Private Equity· $50M
2016-08-31Seed
2015-09-01Seed

Leadership Team

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Kestrel Linder
Co-Founder and CEO
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Michael Kong
Co-Founder and CTO
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Company data provided by crunchbase