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Freudenberg Medical · 4 hours ago

Global Account Manager

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$100K/yr - $155K/yr

10+ years exp

Freudenberg Medical is a trusted Contract Manufacturing Organization (CDMO) partner, delivering high-quality solutions for medical device and pharmaceutical companies. The Global Account Manager will lead the global account strategy, manage customer relationships, and oversee sales activities to achieve revenue growth and customer satisfaction.

ManufacturingMedical Device

Responsibilities

Lead the global account strategy for the customer ensuring close alignment with internal and external teams to deliver on targets and construct strategies to optimize margins and expand revenue

Create a robust Global Account Plan encompassing all divisions of the customer with focus on new business development leveraging new innovations, technologies and our global footprint

Actively oversee all quotation activity for new business with the customer, manage the pipeline and sales cycle to ensure targeted revenue growth is achieved meeting all critical Freudenberg financial KPI’s. Develop senior level customer contacts in multiple regions with the objective of growing profitable sales

Ensure effective support from regional sales teams ensuring all activities are aligned with the global account strategy

Responsible for meeting and/or exceeding the annual sales plan and year-over-year growth targets as defined by management. Maintain a monthly revenue forecast for all assigned customers

Own the relationship to ensure that a positive customer connection is maintained, and customer satisfaction is achieved

Analyze the impacts of any changes to customer’s purchase patterns or requirements and communicates to internal stakeholders accordingly and collaborates on action planning

Be viewed as the go-to person for the Global Account both internally and with the customer, representing Freudenberg Medical at the customer's corporate level on global issues

Lead an integral part of the strategic planning process which determines the business strategy over a 1–3 year period and translate sector strategies and KPIs into plans at global accounts

Act as a point of escalation for region/ site teams related to the Global Account and ensure effective resolution

Report regularly on emerging market trends and the resulting opportunities as well as the threats as they arise at the selected accounts across the regions

Participate and provide support to trade shows, sales meetings, and other sales-related functions as requested and/or defined by management

Utilize internal Legal and/or Management team to successfully negotiate contracts with customers including NDA’s, Supply Agreements, Quality Agreements, etc

Responsible for maintaining effective and ethical use of travel and expenses as defined by management and in accordance with Corporate Travel and Expense policies

Qualification

10+ years sales experienceConceptual selling solutionsTechnical salesAccount managementBachelor’s degreeTechnical Knowledge of ElastomerTechnical Knowledge of Thermoplastic MaterialsInjection Molding PracticesExtrusion Manufacturing PracticesQuality Standards UnderstandingMedical Device RegulationsTechnicalAnalytical SkillsBusiness AcumenComputer skillsProject ManagementSelf-ManagedRelationship SkillsCustomer FocusSelf InitiativeTeam Player

Required

Bachelor's degree in Engineering, Technical or Related Degree

Minimum successful 10 + years field sales experience in a manufacturing company (Medical device OEM/Contract manufacturing)

Focus on conceptual selling solutions, technical sales and account management

Successful field sales history in Medical Device OEM /Contract Manufacturing

Technical Knowledge of Elastomer and/or Thermoplastic Materials

Technical Knowledge of Injection Molding and Extrusion Manufacturing Practices

Understanding of Quality Standards and Validations (IQ/OQ/PQ's, Cpk level, AQL's, etc.)

Understanding of Medical Device Governing Bodies and Documents (FDA, ISO, cGMP, etc.)

Strong Technical, Analytical, and/or Problem Solving and field management skills

General professional, business acumen including cost estimating, financial analysis, and ROI activities

Strong computer skills (Communication, Presentation, and Reporting) in Word, Excel, Outlook, PowerPoint and Salesforce.com)

Ability to simultaneously manage multiple projects, track progress of projects and stay on schedule. Strong planning and organizational skills

High Level of Customer Focus & Self Initiative

Self-Managed (capable of working from remote location with limited supervision)

Strong Relationship Skills / Team Player (internal & external)

50% Travel required to get in front of customers (utilizing effective travel practices)

Benefits

401K Match: Save for retirement with the company's help.

Performance Related Bonus: When you have an impact, you can reap the rewards.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Car Allowance: You receive a monthly allowance to buy or lease and maintain a personal vehicle.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings with company match and paid time-off.