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Community Action House · 1 month ago

Retail Sales Associate (Resale Store)

694 Michigan Ave, Holland, MI 49423

Part-time

Onsite

New Grad, Entry Level

$16.25/hr - $16.75/hr

0+ years exp

Community Action House is a nonprofit organization dedicated to providing critical support and pathways out of poverty for the community. The Retail Sales Associate will support daily operations at the Resale Store, build relationships with donors and guests, and manage tasks such as sorting, stocking, and pricing items while maintaining a welcoming atmosphere.

CharityCommunitiesHomeless ShelterNon ProfitSocial

Responsibilities

Cultivate relationships with donors, volunteers & guests

Understand and comply with the policies and procedures of the Resale Store and Community Action House

Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests

Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines

Achieve goals by completing daily, weekly, and monthly Store operation tasks

Contribute to a healthy, productive, and supportive work environment

Collaborate with team members to achieve store objectives and improve efficiency

Promote Community Action House's mission and opportunities to give in-kind and financially

Communicate store policies with guests

Escalate guest complaints to an appropriate staff member or supervisor

Operate point of sale (POS) system and handle cash

Answer general questions about the Resale Store and Community Action House services and programs

Maintains cleanliness and tidiness of all public and team-only spaces in the Resale Store

Other duties as assigned

Qualification

Retail experienceCustomer servicePOS system operationGSuite proficiencyBilingual SpanishCollaborationCommunication skillsAdaptabilityIntegrity

Required

High School Diploma required; or in place of a degree, equivalent years of experience

Ability to anticipate and fulfill customer needs

Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team

Ability to work effectively in collaboration with diverse groups of people

Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs

A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture

Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships

Access to consistent and reliable transportation

Evening hours regularly, on a rotating schedule

Weekend hours regularly, on a rotating schedule