Udacity · 2 months ago
Delivery Services Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $100K/yr
3+ years expUdacity, now an Accenture company, is on a mission of forging futures in tech through radical talent transformation in digital technologies. The Delivery Services Manager will provide expert implementation and integration support, working closely with clients to ensure they achieve maximum value from Udacity's products and services.
Artificial Intelligence (AI)E-LearningEdTechEducationMachine LearningRoboticsSoftwareTraining
No H1B
Responsibilities
Collaborate with clients and internal teams to understand program requirements and objectives, including both strategy and technical integration
Lead the onboarding process, including scoping, planning, and executing implementations tailored to each client’s needs
Plan and execute integration projects, including gathering requirements, configuring, testing, and deploying solutions
Communicate project status, risks, and any issues to both internal teams and clients to maintain transparency and manage expectations
Conduct regular check-ins with clients post-implementation to ensure continued satisfaction and optimize usage
Work closely with Enterprise Sales during pre-sales to provide technical insights and demonstrate integration feasibility
Partner with Customer Success to align on program design strategy and ensure client satisfaction throughout the client lifecycle, in many cases supporting post-deployment
Troubleshoot and resolve integration issues, escalating complex challenges to appropriate teams when necessary
Document integration processes, configurations, and client-specific customizations for future reference
Assist with onboarding new clients by facilitating smooth transitions and managing expectations around timelines and deliverables
Manage a large book of business and execute service delivery at an industry leading standard
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
3+ years of experience in a similar integration or technical role within a SaaS or technology-focused company
Prior experience in a customer-facing role in Professional/Delivery Services or Consulting
Familiarity with learning management systems (LMS or LXP) and HRIS
Strong technical proficiency with integration tools, APIs, and experience with common SaaS platforms
Experience executing SSO integrations with customers
Excellent interpersonal and communication skills, with a proven ability to work cross-functionally
Client-focused mindset with a strong sense of accountability and ownership
Project management skills and the ability to manage multiple client projects simultaneously
Knowledge of and experience in reporting on key metrics, distilling learning insights, and identifying opportunities for learner intervention
Preferred
Familiarity with cloud platforms (e.g., AWS, Azure) and databases
Experience in scripting or programming languages (e.g., Python, JavaScript)
Enterprise client experience
Experience working within the Educational Technologies industry
Company
Udacity
Udacity develops an online learning platform offering programs in artificial intelligence, machine learning, and robotics sector.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Hercules CapitalBertelsmannAndreessen Horowitz
2024-03-05Acquired
2021-08-27Series Unknown· $5M
2020-11-03Debt Financing· $75M
Leadership Team
James Richards
CTO
Jonathan Lange
Enterprise Account Executive DACH
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase