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CompuGroup Medical SE & Co. KGaA · 1 month ago

Patient Services Account Coordinator – Onsite

Austin

Full-time

Onsite

Entry Level

1+ years exp

CompuGroup Medical is focused on building innovative solutions for digital healthcare. They are seeking a Patient Services Account Coordinator who will provide exceptional customer and patient support, engaging with patients in both English and Spanish while managing multiple tasks in a fast-paced environment.

Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness

Growth Opportunities

Responsibilities

Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone

Clearly and courteously communicate to address and resolve patient and customer requests, including handling complex or stressful situations with empathy and professionalism

Promote a positive and collaborative work environment by maintaining a proactive, solutions-oriented attitude and collaborating effectively with team members and leadership

Efficiently manage multiple tasks and projects while adapting to the demands of a fast-paced, high-volume healthcare setting

Actively pursue opportunities to acquire new skills and improve processes to enhance the quality of patient service and support

Qualification

Healthcare experiencePractice Management systemsBilingual (English/Spanish)Customer-facing communicationMicrosoft Office SuiteTask managementProfessionalismCollaboration

Required

Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages

Minimum of one year's experience in healthcare settings and working with Practice Management systems

Must be available between the hours of 7AM – 5PM EST

Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment

Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting

Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint)