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QBE Insurance · 1 month ago

Operational Resiliency Systems Analyst

Sun Prairie, WI, USA

Full-time

Hybrid

Mid Level

$77K/yr - $115K/yr

QBE Insurance is committed to enhancing operational resilience and is seeking an Operational Resiliency Systems Analyst to administer and support key systems and processes. The role involves collaboration with business and technology teams to resolve system issues, improve efficiency, and ensure alignment with business priorities.

Insurance

No H1B

Responsibilities

Contribute to the preparation and implementation of operational team plans to ensure key issues are considered. Develop and maintain relationships with internal and external stakeholders to provide excellent customer focus that meets their needs

Monitor all aspects of operations for efficiency, effectiveness and consistency and implement changes and improvements as necessary

Establish clear system accountabilities and authority levels for system access and build a strong culture of accountability and performance in order to ensure delivery of goals

Act as a Subject Matter Expert (SME) to key internal stakeholders on various matters such as Information Technology, applications and systems and issues/impacts downstream

Ensure that procedures are adhered to and provide Information Technology guidance, expertise, and support in liaising with teams at all levels within the organization

Provide input on projects and business change programs in order to ensure continual business improvement and synergies between teams

Qualification

SharePoint administrationData analysisOperational ResiliencyBusiness ContinuityDisaster RecoveryAnalytical ThinkingInformation Technology (IT) SupportManaging performanceOperational AuditsOperations ManagementProcess ImprovementsRisk ManagementStakeholder ManagementWaterfall ModelCritical ThinkingDetail-OrientedIntentional collaborationSelf-StarterTeam Management

Required

Ability to act decisively and quickly during emergencies with a very high level of accuracy

SharePoint/application administration experience

Data analysis and report creation

Ability to manage multiple tasks under stress situations and articulate information in a clear and concise manner during high stress or emergency situations

Natural ability to lead with capability to act as a back up leader during crisis situations

Bachelor's degree in information technology/related or equivalent combination of education and work experience