NVA General Practice · 4 hours ago
Customer Service Representative
Durango, CO
Part-time
Onsite
Entry, Mid Level
$17/hr - $19/hr
2+ years expNVA General Practice is seeking a Customer Service Representative for Riverview Animal Hospital, where the environment is fast-paced and dynamic. The role involves providing excellent client service, managing patient check-ins, answering phone calls, and assisting with the daily operations of the hospital.
HospitalMedicalPetVeterinary
Responsibilities
Assist with checking in clients/patients
Answering phones
Replying to client emails
Relaying medical information to clients
Generally assisting with the day-to-day operation of the hospital
Communicating client concerns with the medical staff
Qualification
Required
Minimum of 2+ years of related customer service experience required
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments
Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments
Handles incoming and outgoing mail and e-mail
Monitors client waiting area to ensure cleanliness
Documents and maintains client information, service data and other pertinent information within practice management software
Escalates complex matters to senior staff
Do you thrive in a fast-paced environment?
Are you a capable multi-tasker and able to prioritize effectively?
Do you have solid computer-navigation and typing skills?
Are you an effective communicator (both written and oral)?
Does customer service fulfill you?
Preferred
Veterinary hospital experience a plus
An employee in this position must have a sense of caring for animals and their owners
Professional communication skills
Benefits
Paid holidays
401K Retirement
Health, Dental, and Vision insurance with a generous employer contribution
Health Savings Account available
Generous pet care benefits
Paid Time Off (“PTO”)
Pet Discounts
Team events and other local social activities
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase