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ArcelorMittal · 1 day ago

Account Manager, Sales, Electrical Steels

Detroit, MI

Full-time

Onsite

Mid Level

ArcelorMittal is the world’s largest steel producer, seeking an Account Manager for their North America Sales division focused on Electrical Steels. The role involves promoting advanced steel products, supporting customer relationships, and driving business growth in various market segments.

IndustrialManufacturingMining

Hiring Manager

Anais Diaz

Responsibilities

Support the Sales and Marketing organization to actively identify and target strategic customers with end use applications in the auto and not auto markets that align to our product offering, capabilities and objectives

Support internal ArcelorMittal teams and customers with product launch and new business development activities, commercial qualifications, trials etc

Develop, action and manage Account Plans for the assigned customers providing customer profile information and action plans that are consistent with company direction and Sales, Marketing and Strategic objectives

Track performance to account sales objectives and other metrics. Identify and executes corrective actions and support continuous improvement efforts

Develop, build and maintain customer relationships via regular in-person visits, including entertaining, responding to customer service needs, soliciting new business to support sales plan objectives, managing the contract process and communicating customer requirements and expectations. Create visit reports and capture key highlights, market intel, etc

Monitor customer satisfaction through delivery and quality metrics, regular feedback, and relationship-enhancing strategies

Determine price offers for customers with a strategic thinking mindset

Negotiate day-to-day customer-related issues and be able to interact and influence the customer through the process on day-to-day items including, but not limited to claims, freight, etc

As part of a cross-functional team of commercial, technical, and manufacturing experts, help drive the organization to achieve strategic and tactical objectives related to profitability, volume requirements, pricing, quality, delivery, service, product development and early-vendor involvement supporting AMNA and ArcelorMittal

Regular review and management of customer required KPI’s and various metrics including scorecard activities ensuring ratings are maintained and are communicated and addressed with the customer and internal ArcelorMittal team members as appropriate

Provide various monthly reports as assigned

Assist Customer Service Representatives, R&D representatives and Customer Technical Service personnel as necessary with any concerns they may have pertaining to your assigned accounts

Function in a team environment providing backup support to team members and participate in projects and special assignments as required

Support internal company goals including inventory management, payment performance and invoice payments/collections and be able to explain variability in billings and volumes as compared to forecasts

Respond to customer service requests such as inquiries regarding products, delivery, availability, order status and requests for quotations included spot buys

Be the product expert to the customer and likewise identify and communicate customer needs and performance to management internally. Identify actions necessary to meet customer requirements

Communicate all business/market/customer intelligence back into the Sales and Marketing organization

Contribute to annual business planning (ABP), perform updates monthly to most recent forecast (MRF) and practice active, on-going sales call planning with CRM reporting tool

Perform customer and market analysis by understanding ArcelorMittal NA and competitor capabilities, drivers, price trends, performance, and structures, as well as non-price competitive factors in customer markets

Monitor market information daily, weekly and monthly including trend analysis and market forecasting to understand current industry economics and be a resource to customers

This is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties

Qualification

SalesAccount ManagementElectrical SteelsProduct launch experienceAutomotive market knowledgeTechnical aptitudeMicrosoft Suite proficiencySpreadsheet skillsCRM usagePower BI familiarityMS Teams usageInterpersonal skillsCommunication skillsTime managementOrganizational skills

Required

Bachelor's degree in Business Administration, Sales, Marketing, Engineering, or related field

Up to 30-40% travel time depending on assigned accounts and must be able to travel throughout North America

Sales and Account Management expertise

Knowledge and experience with Electrical Steels

Accomplished skills with Microsoft Suite

Must have strong time management and organizational skills, with the ability to work and manage through non-traditional work schedules

Demonstrates strong interpersonal skills as well as excellent communications skills, both verbal and written

Preferred

Steel sales experience

Product launch and new business development experience

Knowledge of Automotive market

Technical aptitude preferred, Engineering background a plus

Strong skills in the use of spreadsheets and pivot tables, MS Teams, and other MS Office tools

Fully utilizes the system resources and sales tools available such as CRM, Power BI, IBP Forecast tool, and newly developed future sales tools as part of daily management to perform job functions