Salesforce · 1 week ago
Director, AI Monitoring and Observability
New York, NY
Full-time
Onsite
Director/Executive
$192K/yr - $307K/yr
7+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Director, AI Monitoring and Observability will lead the implementation, monitoring, and governance of Salesforce’s enterprise AI models, ensuring responsible AI adoption and the creation of monitoring and alerting systems.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Partner with the central Responsible AI team to understand the ethics and responsible AI guidelines and translate them into technical requirements for the AI Platform and Model Development
Lead the implementation, monitoring, and governance of AI models specifically for Salesforce’s NextGen AI/ML platform, which hosts all enterprise-wide, internal-facing AI models
Guide data science and engineering teams on the required technical capabilities for continuous model monitoring and effective governance
Partner with the Responsible AI team to translate responsible AI guidelines and ethical considerations into actionable technical designs and implement scalable governance processes for the internal platform
Develop and maintain monitoring capabilities to proactively measure model drift and manage the processes for continuous model updates
Monitor internal data pipelines to detect shifting underlying data sets that could lead to unexpected model outcomes or outputs
Drive the operationalization of monitoring and alerting systems to ensure the highest standards to understand the AI model impacts and provide transparency to the organization
Contribute to the development of Salesforce’s broader AI product strategy, ensuring trust and transparency is embedded into product and agentic innovation
Qualification
Required
Expertise in AI model development, monitoring, and governance within large-scale organizations
Advanced degree (Master's or Ph.D.) in Engineering, Computer Science, Data Science or a related field with a focus on technology governance
Minimum of 7+ years of experience in data science, engineering, technology governance, or a related discipline
Proven ability to translate complex data governance challenges into actionable technical designs and processes
Demonstrated success in building and operationalizing AI governance systems and platforms at scale
Exceptional communication and stakeholder engagement skills, with the ability to collaborate across technical and non-technical teams
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
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