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Kaiser Permanente · 3 weeks ago

Quality & Safety Improvement Consultant IV, Clinical Quality Consulting (PMG)

Lancaster, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Kaiser Permanente is a leading health care organization, and they are seeking a Quality & Safety Improvement Consultant IV. This role involves providing consultation and education related to clinical quality and patient safety, as well as facilitating the implementation of quality improvement initiatives to optimize patient outcomes.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome

Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions

Conducts data extraction, analyses, and presentations to support quality improvement efforts by: conducting statistical analysis to determine the reliability and confidence intervals for quality improvement evaluations and special projects; creating charts, graphs, and narrative summaries of improvements utilizing multiple data reporting systems; presenting quality improvement metric reports at the individual and team level to demonstrate improvements and effectiveness of quality improvement programs into specified formats; and documenting and analyzing trends, potential errors, and other analysis and reporting finds to the supervisors

Develops and utilizes quality improvement performance metrics by: developing performance metrics, standards, and methods to establish improvement success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical and approved for assigned departments; and facilitating the collection of metric data from workflows and projects by utilizing sound methodology

Facilitates the development of quality improvement initiatives by: implementing methods and tools to develop stakeholders capabilities for process improvements; integrating the use of data-driven improvement principles, tools, and problem-solving methods, including Lean/Six-Sigma concepts and techniques using quality improvement metrics; and developing and updating milestones, detailed workplans, and documentation practices in order to create a clear, logical, and realistic plan

Serves as the subject matter expert for quality improvement processes and regulations within assigned departments by: learning current internal policies and external regulations; participating on projects to propose a course of action on the enforcement, development of policies or procedures of regulations and auditing processes; fostering collaborative, results oriented partnerships to ensure compliance with regulations and improve patient safety, maintain the KP safety culture, reporting accuracy, and health outcomes; delivering educational programs to raise awareness for regulation requirement, internal concerns, and system/database usage; and anticipating issues, weighing practical considerations in addressing issues and seeking input from engagement manager/sponsor to resolve

Delivers stakeholder development and quality performance review efforts by: conducting utilization and performance reviews utilizing multidisciplinary criteria and guidelines and taking a systematic approach to quality improvement; identifying performance areas of improvement for stakeholders and providing feedback and coaching as needed; and delivering and assisting in the development of training and educational programs related to process improvement for quality improvement programs for stakeholders at the team level

Qualification

Clinical Quality ExpertiseQuality ImprovementApplied Data AnalysisHealth Care ComplianceRisk AssessmentProject ManagementDevelopment PlanningAgile MethodologiesProcess MappingNegotiation

Required

Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND minimum four (4) years of experience in quality, performance improvement, customer service, or a directly related field OR Minimum seven (7) years of experience in heath care quality assurance/improvement or a directly related field

Minimum one (1) year of experience in a leadership role with or without direct reports

Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools

Minimum three (3) years of experience in a clinical setting, health care administration, or a directly related field

Registered Nurse License (California)

Knowledge, Skills, and Abilities (KSAs): Clinical Quality Expertise; Negotiation; Compliance Management; Health Care Compliance; Applied Data Analysis; Health Care Quality Standards; Quality Improvement; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment

Preferred

Health care clinical license (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker) in state where care if provided