AlphaSense · 2 months ago
Operations Manager, Expert Insights - ECS
Chicago
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $105K/yr
4+ years expAlphaSense is a leading company that provides AI-driven market intelligence and insights to help professionals make informed decisions. The Operations Manager will oversee the day-to-day operations of the Expert Call Services team, coaching Analysts and Client Research Managers to achieve performance metrics and deliver exceptional service in a collaborative environment.
AnalyticsArtificial Intelligence (AI)Machine LearningMarket ResearchSaaSSearch Engine
Responsibilities
Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics
Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts
Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks
Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews
Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives
Qualification
Required
2 + years of experience client service responsibilities
2+ years of experience in people management
Ability to effectively train, coach and mentor a team to ensure delivery of world-class service
Exceptional communication and interpersonal skills, capable of building relationships at all levels
Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem
Self-starter attitude who can initiate and drive projects to completion with minimal guidance
Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision
Preferred
Undergraduate with a bachelor's degree preferred
Benefits
Performance-based bonus
Equity
Generous benefits program
Company
AlphaSense
AlphaSense is a platform harnessing AI to deliver insights, helping professionals make informed, impactful decisions. It is a sub-organization of AlphaSense.
1001-5000 employees
H1B Sponsorship
AlphaSense has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.42BKey Investors
BondCapitalGBlackRock
2024-06-11Series F· $650M
2023-09-28Series E· $150M
2023-04-11Series D· $100M
Leadership Team
Jack Kokko
CEO and Founder
Joe Hill
CFO
Recent News
2026-01-21
Morningstar.com
2025-12-29
Company data provided by crunchbase