Help Desk Technician jobs in United States
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NuAxis Innovations · 4 hours ago

Help Desk Technician

positionFalls Church, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a customer-focused Help Desk Technician to provide Tier 1 support and assist with hardware and software issues for the U.S. Fish and Wildlife Service, ensuring a secure and operational end-user environment.

CRMGovernmentInformation Technology
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets
Respond to user requests via phone, email, and in-person support channels
Support and troubleshoot Apple iPads, iPhones, and Android mobile devices
Install, configure, and maintain desktop/laptop hardware and software
Track and manage IT service tickets and escalate complex issues as needed
Participate in equipment deployments and system upgrades
Communicate the status of pending requests, outages, and maintenance activities to end users
Maintain documentation and knowledge base articles as needed
Collaborate with server and network teams to resolve cross-functional issues

Qualification

Windows 10/11 troubleshootingMicrosoft Office 365Help desk supportMobile device supportServiceNow familiarityCustomer service skillsDocumentation maintenanceCommunication skillsWork independently

Required

Associate's degree in IT or related field, or equivalent work experience
2+ years of hands-on experience in a help desk or desktop support environment
Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365
Exposure to supporting mobile devices in an enterprise environment
Strong communication and customer service skills
Ability to work independently in a fast-paced federal workplace
Must be eligible to work in the United States and pass a federal background check

Preferred

Experience working with federal agencies or in a government contracting environment
Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms
Certifications such as CompTIA A+, Network+, or ITIL Foundation

Company

NuAxis Innovations

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NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises.
dateFounded in 2002
location
Vienna, Virginia, USA
people-size201-500 employees
web-link
http://www.nuaxis.com

Funding

Current Stage
Growth Stage

Leadership Team

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Raza Latif
CEO
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Recent News

PR Newswire
NuAxis Innovations Empowers Growth with Unanet
2025-09-30
Company data provided by crunchbase