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Insurance Office of America · 1 month ago

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $90K/yr

3+ years exp

Insurance Office of America is a company that provides support to new producers in the insurance industry. The Account Manager for Commercial Lines will manage an assigned book of business, ensuring account retention and supporting new business while coordinating day-to-day administrative and customer service activities.

Insurance

Responsibilities

Maintain technical competence and industry expertise

Direct daily activities of the account management team

Handle customer service requests, policy administration, billing, claims, and coverage analysis

Manage policy expirations and renewals

Conduct client research, prepare submissions, negotiate coverages, and present proposals

Monitor reports and take action on delinquent accounts, collecting outstanding balances

Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness

Monitor and maintain activity/suspense to ensure timely completion

Maintain frequent, transparent communication with the account team regarding workload status and any issues

Deliver excellent service, proactively anticipate needs, and respond quickly to service requests

Stay updated on company policies and procedures

Seek and adopt best practices to improve individual and team performance

Demonstrate integrity and leadership

Qualification

Account managementInsurance brokerage knowledgeProperty & casualty licensingAnalytical skillsCustomer serviceMS Office proficiencyMultitasking skillsCommunication skillsOrganizational skillsProblem-solving skillsDecision-making skills