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GCX · 2 months ago

OEM Account Manager

El Paso, TX

Full-time

Hybrid

Mid, Senior Level

3+ years exp

GCX Corporation is seeking a highly organized and customer-focused OEM Account Manager to oversee the operational and relational aspects of assigned OEM accounts. The role involves ensuring customer satisfaction, managing account activities, and collaborating with internal teams to support OEM accounts' growth and partnership.

Health Care

Senior Management

Responsibilities

Serve as the internal owner of all day-to-day activities related to assigned OEM accounts

Maintain strong, responsive communication with assigned OEM account buyers and other constituents

Ensure a high level of service and timely follow-through on all customer interactions

Conduct regular (weekly, monthly, quarterly) outreach to OEM accounts to align forecasts, blanket orders, demand releases, development projects, and GCX projected demand

Analyze OEM account usage data daily to anticipate future demands and keep internal teams informed

Collaborate with Operations, Planning, and Supply Chain to maintain visibility on upcoming requirements

Identify mismatches between OEM account demand forecasts and replenishment plans

Propose clear corrective actions and communicate adjustments to both customers and BDEs

Monitor and report key performance metrics, including but not limited to, on time delivery, fill rates, and service level agreements

Communicate metrics to OEM accounts on a regular basis and address concerns promptly

Act as the first point of escalation for customer issues, including order delays, complaints, CAPAs, quality investigations, and service requests

Ensure timely response and resolution in coordination with internal departments

Coordinates the processing of OEM account orders with GCX Customer Service, ensuring high attention to detail and responsiveness

Work closely with GCX Customer Service, Planning, Supply Chain, Quality, Shipping, and Receiving teams to fulfill, track, and support all order-related activities

Coordinate returns and RMA processes with GCX Customer Service and Quality

Support OEM account technical questions and direct them to the appropriate internal team or subject-matter expert when necessary

Maintain a solution-oriented approach to day-to-day OEM account needs

Assist with replenishment and delivery of new products during early release phases

Track open items and work collaboratively with Project Teams to ensure OEM account deliverables are met

Help expedite product shipment and release coordination

Coordinate internal pricing reviews and obtain necessary approvals

Generate, document, and send accurate pricing quotations to OEM accounts in a timely manner

Qualification

Account ManagementCustomer OperationsForecastingERP SystemsMicrosoft OfficeAnalytical AbilityLeadership InstinctsVerbal CommunicationWritten CommunicationRelationship Building

Required

Bachelor's degree in business, Supply Chain, Engineering, or related field

Minimum 3–5 years of experience in account management, customer operations, or OEM-facing roles

Prior experience in the medical industry or other regulated manufacturing sectors preferred

Familiarity with forecasting, sales planning, and cross-functional team communication

Strong verbal and written communication skills (English)

Analytical ability for forecast alignment and sales visibility

Proficient in Microsoft Office, especially Excel, PowerPoint, and Word

Comfortable navigating ERP systems: experience with IFS is highly preferred

Confident decision-maker with strong leadership instincts

High level of professionalism, confidentiality, and commitment to ethical conduct

Ability to build collaborative relationships both internally and externally

Preferred

Prior experience in the medical industry or other regulated manufacturing sectors preferred

Comfortable navigating ERP systems: experience with IFS is highly preferred

Benefits

Generous bonus program tied to performance.

Outstanding benefits package, including Medical/Prescription, FSA, H.S.A., Dental, Vision, STD/LTD and Life/AD&D insurance; 401k and Financial Services; and Paid Vacation

Company

GCX

By dedicating ourselves specifically to the healthcare industry, we have been able to develop a unique understanding of the interaction between medical devices, users, and healthcare environments.

Founded in 1971

Petaluma, California, USA

201-500 employees