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TechBiz Global · 2 months ago

ITAM Field Services specialist

United States

Full-time

Remote

Mid Level

TechBiz Global is providing recruitment services to top clients and is currently seeking an ITAM Field Services specialist to join one of their clients' teams. The role involves managing the ServiceNow CMDB, overseeing hardware and software asset management, and ensuring data integrity and accuracy.

Information Technology & Services

Responsibilities

Serve as the primary owner and administrator of the ServiceNow CMDB, focusing on Hardware (HAM) and Software (SAM) Asset Management

Design, configure, and maintain CI (Configuration Item) classes, attributes, relationships, and discovery patterns to accurately model our IT ecosystem

Proactively monitor, audit, and ensure the health, accuracy, and completeness of all asset data within the CMDB. Implement and enforce data standards

Develop and automate IT asset lifecycle workflows in ServiceNow (e.g., Request, Receive, Deploy, Manage, Retire) to support ITAM Field Services and other IT teams

Manage the HAM and SAM modules within ServiceNow, including hardware asset tracking, software license compliance, and reconciliation

Act as the go-to expert for the ITAM Field Services team, providing training and support to ensure proper use of the ServiceNow platform for asset-related tasks

Create and maintain advanced reports, dashboards, and metrics for management to showcase compliance, cost savings, and lifecycle status

Qualification

ServiceNow AdministrationIT Asset ManagementCMDB ManagementHAM ManagementSAM ManagementData IntegrityReporting & AnalyticsAnalytical SkillsUser Support & TrainingServiceNow DiscoveryServiceNow MappingServiceNow CSA CertificationCIS-ITAM CertificationCommunication SkillsProblem-Solving Skills