Vacasa · 2 months ago
Maintenance Lead
Virginia Beach, Virginia, United States
Full-time
Onsite
Mid, Senior Level
$21/hr - $21/hr
1+ years expVacasa is a vacation rental company that values exceptional experiences and genuine hospitality. As a Maintenance Lead, you will oversee daily maintenance operations, perform repairs, and ensure guest satisfaction while traveling between multiple properties.
Property ManagementReal EstateTravel AccommodationsVacation Rental
Responsibilities
Assist management with overseeing daily operations and workflow management to optimize team productivity and meet departmental objectives
Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes
Directly respond to guest issues regarding maintenance, as needed including appliance troubleshooting, cable/wifi troubleshooting, basic HVAC repair, light plumbing and other requests
Order, maintain, and replenish maintenance supplies and inventory
Assist with scheduling and distribution of tickets
Create a welcoming environment for our guests and owners by ensuring our homes are well maintained through preventative maintenance and regular inspections
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement
Address team conflicts constructively and in a timely manner as they arise
You’ll be called upon after normal business hours, on weekends, and on holidays
Respond to or delegate after-hours calls, as necessary
Ensure maintenance staff follow through on assignments and give instructions regarding work methods and routines
Support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability
Establish and maintain open, collaborative relationships with team members and management team
Provide cross-coverage for your manager and Co-Lead(s) when necessary
Meet with homeowners when needed and talk about possible repairs and upgrades
Maintain hot tubs as needed; no experience necessary - we offer on-site training
Collect and remove trash and debris
Maintain required Maintenance metrics on efficiency
Other duties as assigned because every day is different in hospitality!
Qualification
Required
Experience working in hotel, hospitality, vacation or similar industry is highly preferred
Minimum 1 - 2 years of maintenance or basic property caretaker experience
Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry skills
Prior experience in supervisory or management level position in a similar industry
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms
This role involves frequent travel between worksites, so reliable personal transportation is essential
Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners
Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment
Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always
Reliable transportation required
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance
Benefits
Health/dental/vision insurance based on hours worked
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100% company match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts based on hours worked
Paid Vacation & Sick Time
Employee Assistance Program (EAP)
Employee Discounts
Company
Vacasa
Vacasa is a vacation rental management company that helps homeowners buy, manage, and sell their vacation homes.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$864.5MKey Investors
Davidson KempnerTPGSilver Lake
2024-12-30Acquired
2024-08-08Post Ipo Debt· $30M
2021-12-07Post Ipo Equity· $200M
Leadership Team
Rob Greyber
CEO
John Banczak
Chief Operating Officer and Chief Strategy Officer
Recent News
2026-01-16
2026-01-16
2025-12-30
Company data provided by crunchbase