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LG Electronics North America · 6 hours ago

Field Service Technician (Appliance Repair) - Greensboro / Winston Salem, NC

North Carolina, United States

Contract

Onsite

Entry Level

$50K/yr - $59K/yr

1+ years exp

LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. They are seeking a Field Service Technician to join their Customer Service team in the Greensboro, NC metro area, responsible for delivering exceptional customer experiences while servicing their products in homes.

Consumer Electronics

Responsibilities

Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance

Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG

Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances

Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts

Immediately and accurately process paperwork and perform data entry upon completion of each job

Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home

Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Qualification

Appliance Repair ExperienceDiagnostic Tools ProficiencyEPA CertificationTechnical TroubleshootingCustomer Service Skills

Required

Minimum 1 year experience in a technical role (Field Service preferred)

Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)

Experience in the use of tools, and diagnostic test equipment

Ability to properly trouble-shoot, diagnose, repair and document product/system issues

Valid Driver's license in good standing

Ability to obtain appropriate EPA Certification

Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life.

Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.