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Storage Strategies, Inc. (SSI) · 1 month ago

ELMR Support Technician

Key West,FL,US

Full-time

Onsite

Entry Level

1+ years exp

Storage Strategies, Inc. (SSI) is seeking an Enterprise Land Mobile Radio (ELMR) Support Technician to join their team on a Navy contract in Key West, FL. The successful candidate will provide support for a program with over 10,000+ radios at 18 Navy installations, ensuring superior customer service and technical support for ELMR systems.

Information Technology & Services

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals

Act as a primary point of contact for incoming support requests

Deliver technical support, training, and implementation of ELMR systems

Test, tune and program Motorola based ELMR radios as needed

Plan, manage, and coordinate the inventory, storage and distribution of radios

Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups

Configure Radio Set Identifiers (RSIs), and troubleshoot radio subscriber units and/or network configurations

Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance

Escalate issues to Advanced Services and the Management team as appropriate

Report updates, discrepancies, outages or issues to management

Other duties and projects as assigned

Qualification

ELMR systems supportMotorola radios programmingDoD8570 IAT Level IICustomer serviceProject managementProblem-solvingCommunication skillsTeam collaboration

Required

DoD8570 IAT Level II (eg: Sec+)

Secret clearance

1-3 years' experience in supporting ELMR, Motorola radios or equivalent experience

Excellent team skills

Must be thorough

Must have excellent communications skills, written and verbal

Demonstrate initiative and be results oriented with flexibility and tenacity

Demonstrate the ability to continuously adjust priorities to reflect changing circumstances

Ability to work in a dynamic cross-organizational team environment

Strong dedication to provide quality customer service

Effective problem-solving skills and inherent decision-making ability

Project manager

Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms

Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus

Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings

May require use of personal or Government vehicle to drive to local and/or remote office locations