Marsh McLennan · 2 months ago
Claims Consultant
Philadelphia - 15th
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $140K/yr
5+ years expMarsh McLennan Agency is an insurance brokerage and consulting firm dedicated to fostering a safe and prosperous future. They are seeking a Claims Consultant to manage and grow client relationships regarding claims, develop claims strategies, and act as an advocate for clients in all claims matters.
Financial ServicesProfessional ServicesService Industry
Responsibilities
Manage and grow all aspects of the client relationships on claims matters
Manage the overall claims strategy and process for all claims, making sure to anticipate the impact of the claim on the client’s overall insurance program
Act as an advocate for client in all claims including handling discussions with carriers
Evaluate the claim handling needs of each client and tailor a strategy for meeting those needs
Using independent discretion and judgment tailor a claims strategy, and implement and monitor the claim strategy in order to achieve a high level of client satisfaction, confidence, and loyalty
Using independent discretion and judgment design and negotiate special claims handling instructions with the insurance carriers, taking into account the specific needs of each account
Review claims for potential exposure and report to umbrella /excess carriers in a timely manner where required
For claims where coverage is questionable, consult with other claims/industry experts
Attend prospect meetings as a representative of Claims Department
Coordinate client meetings, such as Claim Reviews, Claims Performance Stewardship Meetings, etc. and participate in meetings coordinated by other service team members
Communicate relevant and important claim and loss information to the Producer, Account Manager, Safety Consultant and client
Act as the Claims Liaison for insurance carrier(s) and manage all claims aspects of our partnership with those carrier(s). This includes participation in all aspects of the Insurance Carrier Report Card Process
During scheduled on-call coverage, handle all aspects of Emergency/After Hours Claims for clients
Conduct performance reviews for staff
Other duties and projects as established and assigned by The Graham Company’s managerial personnel
Qualification
Required
5+ years of property and casualty claims experience preferred or relevant work and/or education experience
Maintain valid Driver's License or alternate efficient and effective means to visit clients
Willingness to travel to client/prospect meetings as needed
Hold a required and appropriate insurance agent's license
Ability to exercise independent discretion and judgment
Ability to manage and develop people
Excellent verbal and written communication skills
Strong presentation skills
Ability to plan and organize effectively (and prioritize)
Strong attention to detail required
Excellent management skills and ability to deal with people
Ability to perform on a team and be an effective team player
High level of organizational ability
High degree of self-discipline and motivation
Mature, professional and self-confident
Professional demeanor
Proficient in Graham standard computer applications
Regular and predictable attendance in accordance with the limitations and reporting procedures established by The Graham Company from time to time
Employees are required to be fit-for-duty which includes not being under the influence of drugs and/or alcohol. This includes any drugs that might impact an employee's ability to safely perform their job
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
10001+ employees
H1B Sponsorship
Marsh McLennan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (6)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$11.2B2024-10-30Post Ipo Debt· $7.25B
2024-02-14Post Ipo Debt· $1B
2023-09-06Post Ipo Debt· $1.6B
Leadership Team
Joe Hayes
Senior Vice President, COO Private Client Services
Katherine Brennan
SVP & General Counsel
Recent News
2025-12-01
MarketScreener
2025-11-21
2025-10-17
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