Manager, Program Management - Listener Care jobs in United States
cer-icon
Apply on Employer Site
company-logo

AdsWizz · 2 months ago

Manager, Program Management - Listener Care

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$103K/yr - $132K/yr
date5+ years exp

AdsWizz, part of SiriusXM, is leading a new era of audio entertainment. The Manager, Program Management - Listener Care will ensure accountability and excellence in program execution, manage cross-functional project teams, and deliver large-scale omni channel contact center programs on time and within budget.

Ad ServerAd TargetingAdvertisingAdvertising PlatformsAudioBroadcastingMusic
check
Comp. & Benefits

Responsibilities

Manage the relationship of cross-functional project teams to deliver large-scale omni channel contact center programs and projects on time, within budget, and with high quality
Develop and execute comprehensive project plans, resource allocation plans, and risk management plans to ensure successful project delivery
Collaborate with stakeholders to gather omni channel contact center business requirements, define project scope, and develop business cases to support project initiatives
Conduct project status updates, identify and mitigate project risks, and develop corrective actions to ensure project deliverables meet omni channel contact center business objectives
Ensure compliance with organizational project management methodologies, standards, and governance
Conduct root cause analysis and develop recommendations for process improvement

Qualification

Program ManagementOmni Channel OperationsProject Management ToolsPMP CertificationData AnalysisProcess ImprovementCollaborationProblem Solving

Required

5+ years experience in program/project management, with a focus on omni channel contact center operations and technology
Proven track record of delivering large-scale omni channel contact center programs and projects with high complexity and multiple stakeholders
Strong knowledge of omni channel contact center operations, technology, and industry trends
Ability to analyze data and concisely summarize problem statements
Experience with project management tools such as MS Project, Monday, or Jira
Deep understanding of PMP principles and methodologies
Certification in project management (PMP, Agile, or Scrum Master)
Must have legal right to work in the U.S

Benefits

Discretionary short-term and long-term incentives

Company

AdsWizz

twittertwittertwitter
company-logo
AdsWizz is a leading global technology provider of advertising solutions for the digital radio and audio industries.
dateFounded in 2008
location
San Mateo, California, USA
people-size201-500 employees
web-link
https://www.adswizz.com

Funding

Current Stage
Growth Stage
Total Funding
$2.98M
2018-03-22Acquired
2009-11-14Angel· $2.98M

Leadership Team

B
Bill Feichtmann
CFO
leader-logo
Anne Frisbie
SVP, Global Business Development
linkedin

Recent News

digitalmediawire.com
SoundCloud Re-Inks With SiriusXM-Owned AdsWizz
2025-06-26
Music Business Worldwide
SoundCloud renews European ad deal with SiriusXM’s AdsWizz
2025-06-25
Digital Music News
SoundCloud Re-Inks with SiriusXM-Owned AdsWizz
2025-06-24
Company data provided by crunchbase