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CAVU · 2 months ago

Digital Integrations Account Manager

Chicago,IL,US

Full-time

Hybrid

Mid Level

CAVU is dedicated to enhancing airport travel experiences for everyone. The Digital Integrations Account Manager will lead client onboarding and integration success across North America, ensuring a seamless transition from initial setup to full platform adoption.

AerospaceAir TransportationE-Commerce

Responsibilities

Leading and managing end-to-end onboarding, implementation, and adoption phases for North American clients

Acting as the primary customer contact for all integration activity, ensuring a smooth and positive onboarding experience

Coordinating with internal teams (Product, Development, Delivery, Support) to deliver successful technical integrations

Managing implementation timelines, risks, communications, and customer expectations

Providing product guidance, troubleshooting support, and best-practice recommendations

Ensuring customers progress from onboarding to full adoption and long-term engagement

Building strong relationships with client stakeholders, end users, and partner integrations across the region

Supporting continuous improvement by feeding customer insights into Product and Delivery teams

Qualification

SaaS implementationsClient onboardingProject managementCRM systemsRelationship managementTechnical curiosityCommunication skillsProblem-solving

Required

Previous experience in a client-facing role within SaaS, technology, or digital services

Strong understanding of SaaS implementations, client onboarding, and adoption lifecycles

Experience working with CRM systems and managing multiple projects at once

Excellent communication and presentation skills

A proactive, detail-oriented, solution-driven mindset

Ability to translate technical concepts into accessible language for non-technical stakeholders

Strong client relationship management skills

Benefits

Coverage for medical, vision, dental, and mental health

Health Reimbursement Account - up to $1500 of reimbursement per plan participant

Health Spending Account – up to $1500 of employer contribution annually

Immediately vested 401k with company matching up to 4%

Company-sponsored life insurance

Commuter re-imbursement

Employee discount program

Growth opportunities for outstanding employees

Company

CAVU

We’re on a mission to make travel more seamless and enjoyable.

Founded in 2022

Manchester, Manchester, GBR

501-1000 employees

https://ca.vu

Funding

Current Stage

Late Stage

Leadership Team

Martin Jones

CEO | CAVU (Founded by Manchester Airports Group)

Company data provided by crunchbase