Gerber Life Insurance Company · 1 month ago
Agency Support Specialist
Fremont, MI
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $40K/yrGerber Life Insurance Company is looking for an Agency Support Specialist to serve as the key liaison between the company and its external agents. In this role, you will deliver exceptional support, guide agents on various inquiries, and collaborate with multiple teams to ensure seamless experiences for agents.
Cyber SecurityFinancial ServicesInsurance
Hiring Manager
Katie H.
Responsibilities
Deliver exceptional agent support through inbound and outbound calls, ensuring every interaction meets compliance and service excellence standards
Be a product and process expert — guiding agents on policy inquiries, payments, licensing, commissions, and more
Collaborate across teams (Underwriting, Finance, Policy Admin, and more) to solve issues and ensure seamless agent experiences
Handle licensing and contracting questions, troubleshoot issues, and ensure agents are properly set up to sell and succeed
Support commissions inquiries, providing clarity and solutions regarding schedules, payments, and chargebacks
Assist with special projects and administrative tasks, from reporting to process testing and application completion with agents and customers
Qualification
Required
High school diploma required; college coursework or degree preferred
Strong multitasking and problem-solving skills — you know how to stay organized and keep things moving
Typing speed of at least 30 WPM
A positive attitude, great communication skills, and a genuine desire to help others succeed
Preferred
Experience in a contact center or insurance environment a big plus
Familiarity with systems like Salesforce, Agent Portal, and OnBase is a bonus!
Benefits
Competitive pay and benefits
Opportunities for professional growth
A culture that values teamwork, learning, and balance
The chance to make a meaningful impact every day
Company
Gerber Life Insurance Company
Gerber Life Insurance Company is an insurance company that provides financial security and protection programs.
Founded in 1967
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Thompson
CFO
Michelle Hoffman
Chief Financial Officer
Recent News
Morningstar, Inc.
2025-03-14
2025-01-22
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