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LexisNexis Risk Solutions · 1 month ago

Director, Segment Management

Raleigh, NC

Full-time

Onsite

Director/Executive

$133K/yr - $248K/yr

10+ years exp

LexisNexis Risk Solutions is a global leader in information-based analytics and decision tools. The Segment Management Director will be responsible for driving growth and customer success in the Corporate Legal market through strategic product adoption and cross-functional collaboration.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Partner with Product Management to shape the product roadmap with market and customer insights

Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success

Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy

Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal

Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty

Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact

Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks

Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance

Translate product capabilities into customer-centric value propositions that accelerate revenue growth

Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements

Act as a customer advocate in internal decision-making, championing customer needs in strategic planning

Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations

Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal

Define and execute talent acquisition and development strategy to build a high-performing team

Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals

Build a culture of performance, customer focus, and cross-functional collaboration

Qualification

Go-to-market strategyCustomer success strategySales enablementMarket intelligenceTalent leadershipAnalytical mindsetCross-functional leadershipTeam developmentCustomer advocacyCommunication skills

Required

Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries

Proven success in product launches, adoption/retention programs, and customer success strategy

Strong background in sales enablement and close alignment with revenue teams

Experience with market/competitive intelligence and lifecycle marketing

Demonstrated ability to lead cross-functional teams in a matrixed organization

Track record of talent leadership: hiring, developing, and retaining high-performing teams

Analytical mindset with expertise in KPO/OKR planning and operational rigor

Solid communication skills and executive presence; ability to influence at all levels

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)