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Macy's · 1 month ago

Retail Cosmetics Sales Associate - La Prairie Esthetician, Herald Square - Full Time

151 West 34th Street, New York, NY, 10001, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retailer with a rich history of innovation and tradition. They are seeking a full-time Esthetician Skin Care Specialist to build and maintain customer relationships while providing expert skincare advice and services. The role involves educating clients, developing customized skincare routines, and driving sales through exceptional customer service.

Consumer GoodsFashionRetail

Responsibilities

Build customer relationships through in-person, virtual or phone skincare consultations to assess their skin concerns, needs, and goals

Educate customers on the benefits of various skincare ingredients and techniques

Develop customized skincare routines tailored to customers individual needs and preferences that will drive sales

Demonstrate proper skincare from approved and trained services and provide hands-on guidance to clients

Assist customers in booking appointments skin services; call clients for events, appointments, and the arrival of new merchandise; and work as part of a team to meet individual, department, and store objectives

Ensure the customer understands and signs the service release form

Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy’s Loyalty Program

Remain up to date with all training through Beauty Playground. Attend Vendor trainings and virtual trainings as assigned

Stay current on brand related product knowledge and beauty trends

Meet regularly with your supervisor to discuss your performance, goals, and actions

Maintain a clean, safe, and inviting environment in alignment with our company provided standards & guidelines; maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations

Maintain all hygiene and sanitation standards for all spa area and elements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Esthetician LicenseCustomer ServiceSales ExperienceSkincare KnowledgeProactiveResourcefulInterpersonal SkillsSelf-starter

Required

Have a current Esthetician License (Required)

Maintain and display a valid state-issued esthetician, cosmetology license

The colleague is responsible for any fees, additional training, and/or renewals needed as a requirement

Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations

1-2 years of experience working as an Esthetician or Beauty Advisor in a spa, salon, or skincare clinic

Strong sales and customer service experience with a drive to meet and exceed performance goals

Comfortable with contact with clients/ customers to provide consultations and treatment

Entrepreneurial with strong drive to develop and maintain your own client base

Love of learning and sharing - learning about, understanding and communicating the features, advantages and benefits of your merchandise to build the sale

Proactive - ability to initiate service consultations by asking open-ended questions to learn the customers' preferences and buying/service needs

Strong interpersonal skills with proven ability to communicate, share information, and build relationships with diverse groups of customers, vendors, and peers

Resourceful and able to adapt quickly to changing priorities

Self-starter, works well independently as well as part of a team

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Position requires continuous bending of neck, arms, torso, and legs

Position requires prolonged periods of standing/walking around store or department

Ability to work in a fragrance-filled environment

May involve reaching, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs

Travel is required for this position