Southwest Behavioral & Health Services · 1 month ago
Front Office Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expSouthwest Behavioral and Health Services is a non-profit community-based provider of behavioral health services. They are seeking a dedicated and empathetic Front Office Representative to coordinate with consumers, prescribers, and clinical staff, managing medication refill requests, scheduling, and client documentation.
Health CareHospitalNursing and Residential CareOutpatient Care
Responsibilities
Processes refill requests, medication issues and prior authorizations
Processes and monitors lab results
Administers injections as needed
Makes requested client contact calls for customer service follow-up and complaint resolution
Manages Prescriber schedules (blocking documentation time, meetings, etc.)
Establishes, updates and maintains all client databases and scheduling of consumer appointments
Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
Coordinates transportation as clinically necessary/appropriate
Coordinates care and needs in accordance with established policies, procedures and clinical protocols
Obtains vital signs for Prescribers
Schedules medication, counseling, and intake appointment
Completes intake referrals and screening
Calls to reschedule appointments when clinical staff are out unexpectedly
Performs general clerical duties for the clinic as requested/assigned by Front Office Supervisor, Program Director and/or Administrative Coordinator
Greets consumers and answers all incoming phone calls by third ring
Checks clients in/out
Confirms/updates consumer contact information
Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D
Processes transfer requests
Collects client fees/copay
May be expected to work at various SB&H locations as required
Qualification
Required
High School Diploma or G.E.D required
Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
Preferred
Completion of a Medical Assistant training program highly preferred
Medical Assistant Certification preferred
1-2 years of experience in a medical or behavioral health background preferred
Bilingual (English/Spanish)
Benefits
3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
10 paid holidays
Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
Career Development – Benefit from our culture of internal promotion!
We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
Employee Assistance Program, Health & Wellness and much more!
Company
Southwest Behavioral & Health Services
Our Mission: Delivering compassionate care to enhance lives and improve communities.
501-1000 employees
H1B Sponsorship
Southwest Behavioral & Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Steven Sheets
President & Chief Executive Officer
Michael Fett, CPA
Chief Financial Officer
Company data provided by crunchbase