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BNY · 12 hours ago

Vice President, Client Enablement

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President - Client Enablement will be responsible for advising clients, providing project management support, and resolving complex onboarding issues while working closely with various teams to enhance the client experience.

Financial Services

Responsibilities

Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects

Coaches and guides on project management

Serves as an escalation point for complex issues

Advises and guides clients on appropriate solutions and shepherds through to resolution

Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience

Participates with team in activities that align with their functional objectives

Adheres to team standard operating procedures

Tracks and reports on results and outcomes for client implementations and projects

Understands team metrics and dashboards

Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs

Resolves complex client onboarding/transition/conversion issues