Senior Global Product Support Engineer II jobs in United States
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ASM ยท 1 month ago

Senior Global Product Support Engineer II

positionUS > Arizona > Phoenix
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date12+ years exp

ASM is a leading company in semiconductor technology, known for its innovation and collaborative culture. The Senior Global Product Support Engineer II will be responsible for product support in new product development, working closely with various engineering teams and ensuring customer readiness for new products.

ElectronicsManufacturingSemiconductor
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H1B Sponsor Likelynote

Responsibilities

System level expert focused on product support for new product development
Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed
Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc
Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions
Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks
Owns First in Fab (Alpha or Beta) customer shipments. Drives customer fab readiness (facilities set up), installation and start up through production qualification
Detailed Reporting of field issues for new products in the field
Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites
Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

Qualification

ALD Equipment experienceEngineering collaborationProduct development supportProblem-solvingCommunication skills

Required

ALD Equipment experience is REQUIRED for this role
Bachelor's Degree in engineering discipline
12+ years of related experience with ALD equipment
Depending on the product development cycle travel ranges from 25-50%

Company

ASM

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ASM is a supplier of semiconductor equipment, materials and process solutions addressing the wafer processing.
dateFounded in 1968
location
Almere, Flevoland, NLD
people-size1001-5000 employees
web-link
https://www.asm.com

H1B Sponsorship

ASM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (6)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
unknown
1981-05-22IPO

Leadership Team

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Charles Dean del Prado
President & CEO

Recent News

GlobeNewswire
ASM to invest in expansion in the Netherlands, signs Head of Terms with Almere Municipality and Province
2025-12-17
GlobeNewswire
ASM nominates CEO and SB member for reappointment, SB chair to retire in 2027
2025-12-08
ASM International NV
ASM reports third quarter 2025 results
2025-10-29
Company data provided by crunchbase