CLEAR · 4 hours ago
VP, Customer Success
New York, NY
Full-time
Onsite
Director/Executive
$235K/yr - $275K/yr
12+ years expCLEAR is a company focused on creating frictionless experiences for its users through its identity platform. The VP, Customer Success will define and execute a partner growth strategy, driving adoption and retention while leading a team to deliver exceptional value throughout the partner lifecycle.
BiometricsFacial RecognitionIdentity ManagementSecurity
Responsibilities
Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives, ensuring accountability and continuous improvement
Identify and capitalize on upselling and cross-selling opportunities, working in partnership with the Sales and Business Development teams to maximize customer lifetime value and drive revenue growth
Report on insights around business performance, customer health scores, and team effectiveness to inform strategic decision-making
Establish and oversee clear forecasting and risk mitigation processes to drive predictable renewals and expansion
Influence across Sales, Business Development, Product and Engineering teams, acting as the voice of the customer and ensuring timely, impactful updates on our roadmap to key customers
Qualification
Required
12+ years of experience in customer success or account management, ideally in a B2B environment, with at least 7 years in a senior leadership role
Strong analytical skills to assess customer data and feedback, driving actionable insights and improvements
You are customer-centric at your core and are passionate about understanding your customers' organizations, business priorities, and sources of value
Operational rigor and systems thinking across the customer lifecycle
Proven people management skills, with a track record of identifying and developing top performers
Benefits
Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs
Company
CLEAR
CLEAR is an identity company that uses biometrics to build a connected world that’s smarter and more secure. It is a sub-organization of Alclear LLC.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$135MKey Investors
United AirlinesT. Rowe PriceDelta Air Lines
2021-06-30IPO
2021-02-08Private Equity· $100M
2019-07-29Corporate Round
Leadership Team
Caryn Seidman-Becker
Chairman and CEO
Recent News
2025-12-30
Company data provided by crunchbase