Solutionreach, Inc. · 1 month ago
SMB Account Manager
Lehi,UT,US
Full-time
Hybrid
Entry, Mid Level
2+ years expSolutionreach, Inc. is a company focused on enhancing patient relationships through their SaaS platform. They are seeking an SMB Account Manager responsible for nurturing relationships with SMB healthcare practices, driving product adoption, and minimizing churn.
Health CareSoftware
Responsibilities
Own and manage a portfolio of SMB accounts as their primary point of contact
Build strong relationships and conduct regular business reviews to show value and drive engagement
Identify and close upsell and cross-sell opportunities; hit monthly/annual upsell bookings targets
Manage the renewal process, with an emphasis on early pre-renewals
Monitor account health, address risks proactively, and reduce customer churn
Collaborate with internal teams to resolve issues and improve customer outcomes
Keep accurate forecasts and maintain CRM hygiene
Qualification
Required
2–4+ years of Account Management, Customer Success, or related experience in SaaS
Experience working with SMB accounts and/or subscription-based revenue models
Strong relationship-building and communication skills, with the ability to influence stakeholders
Proven track record of meeting or exceeding upsell or renewal goals
Highly organized, self-driven, and comfortable managing a high-volume book of business
Preferred
Experience in healthcare, patient engagement tools, or practice management software is a plus
Company
Solutionreach, Inc.
For those looking to do meaningful work that matters, this could be the place for you.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Summit Partners
2012-05-10Private Equity
Leadership Team
Ken Ernsting
Chief Executive Officer
Jim Higgins
Founder
Recent News
2025-10-20
2025-07-07
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2025-05-04
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