AMH · 2 months ago
Resident Coordinator
Nashville, TN
Full-time
Onsite
Mid Level
$23/hr - $27/hr
3+ years expAmerican Homes 4 Rent is one of the leading single-family rental companies and homebuilders in the country. They are seeking a dedicated Resident Coordinator to assist with daily operations, enhance resident retention, and ensure an exceptional resident experience.
Property ManagementReal EstateReal Estate InvestmentRental
Responsibilities
Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions
Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions
Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc
Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions
Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations
Communicate effectively with tenants regarding deposit-related inquiries, providing timely and clear information
Qualification
Required
High School Diploma/GED required
Minimum of three (3) years of high-volume customer service
Valid driver's license required
Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills
Solid relationship management, organizing, and customer service skills
Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required
Preferred
It is preferred if the experience is the following areas/industries: Call Centers, Dispatch, Real Estate, or Property Management
Experience with property management software is preferred
Benefits
Medical, dental and vision insurance
Flexible spending accounts and/or health savings accounts
Dependent savings accounts
401(k) with company matching contributions
Employee stock purchase plan
Tuition reimbursement program
9 paid holidays per year
Paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
Company
AMH
At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care.
1001-5000 employees
H1B Sponsorship
AMH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.15B2025-05-06Post Ipo Debt· $650M
2024-12-02Post Ipo Debt· $500M
2024-06-18Post Ipo Debt· $500M
Leadership Team
Philip Irby
Chief Technology Officer
Recent News
2026-01-11
Maryland Daily Record
2026-01-11
2026-01-09
Company data provided by crunchbase