Protective Life · 2 months ago
Director of Claims Operations
Covington, KY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $114K/yr
5+ years expProtective Life Insurance Company is committed to delivering financial security and exceptional service to customers. The Director of Claims plays a pivotal role in shaping the future of Claims Operations while driving operational excellence, fostering innovation, and ensuring compliance.
FinanceFinancial ServicesInsurance
Responsibilities
Build an engaged, inclusive team aligned with strategic goals; coach, mentor, and promote professional growth
Capture and act on beneficiary and employee feedback to ensure organizational alignment
Oversee vendor relationships and outsourcing strategies to drive growth and optimize costs
Ensure compliance through timely processes, reporting, and oversight of onshore/offshore operations; prepare audit reports
Maintain cross-functional relationships and serve as SME for Claims operations and vendor best practices
Participate as voting member to review and decide on complex or high-value claims
Lead and support initiatives to streamline processes, enhance efficiency, and improve user experience
Qualification
Required
Bachelor's degree in Business or equivalent experience
5+ years in management (claims management preferred) and financial services, ideally life insurance
Proven ability to influence stakeholders without formal authority
Skilled in adapting to change, ambiguity, and tight deadlines
Strong communication, presentation, and interpersonal skills with leadership and stakeholders
Excellent verbal/written and organizational abilities
Advanced analytical and problem-solving skills to simplify complex issues
High attention to detail while managing multiple priorities independently
Knowledge of claims operations or the demonstrated ability to come up-to-speed quickly in unfamiliar areas of the business
Demonstrated ability to quickly learn unfamiliar business areas and make sound, on-the-spot decisions aligned with corporate goals and values
Skilled in strategic planning, identifying business opportunities, and implementing procedural and technical solutions to optimize outcomes
Strong change management leadership; advocates for transformation and leads by example with a positive, collaborative approach
Proficient in data analysis and problem-solving, simplifying complex issues to drive actionable insights and continuous improvement
Builds trusted partnerships, maintains confidentiality, and mentors talent while contributing to projects that enhance customer experience
Preferred
Knowledge of claims regulatory requirements preferred
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase