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Gallagher Re · 1 month ago

Client Service Manager Senior

Concord, New Hampshire

Full-time

Onsite

Senior Level

5+ years exp

Gallagher is a company dedicated to helping clients face risk with confidence. The Client Service Manager Senior is responsible for managing a group of accounts, ensuring high-quality service, client retention, and satisfaction while fostering a culture of performance and continuous improvement.

ConsultingInsuranceRisk Management

Responsibilities

Successfully and profitably manages an assigned group of accounts

Builds and solidifies relationships with existing clients by providing exceptional ongoing care

In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner

Secures existing business and drives the sale of additional services and lines of coverage

Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer

The Client Service Manager III title is determine based on factors including but not limited to total revenue under management, complexity, strategic accounts, etc

Qualification

Client service managementClaims managementInsurance knowledgeFinancial acumenConsultative discussionSelf-directed workCommunication skillsTime management

Required

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience

1+ years supervisory experience

Appropriate licensing as required