QBE North America · 1 month ago
Operational Resiliency Systems Analyst
Sun Prairie Town, WI
Full-time
Hybrid
Mid Level
$77K/yr - $115K/yrQBE North America is seeking an Operational Resiliency Systems Analyst to enhance end user experience through the administration and support of key systems and processes. The role involves partnering with business and technology teams to resolve system issues and drive business efficiency and alignment within the organization.
Insurance
No H1B
U.S. Citizen Only
Responsibilities
Contribute to the preparation and implementation of operational team plans to ensure key issues are considered. Develop and maintain relationships with internal and external stakeholders to provide excellent customer focus that meets their needs
Monitor all aspects of operations for efficiency, effectiveness and consistency and implement changes and improvements as necessary
Establish clear system accountabilities and authority levels for system access and build a strong culture of accountability and performance in order to ensure delivery of goals
Act as a Subject Matter Expert (SME) to key internal stakeholders on various matters such as Information Technology, applications and systems and issues/impacts downstream
Ensure that procedures are adhered to and provide Information Technology guidance, expertise, and support in liaising with teams at all levels within the organization
Provide input on projects and business change programs in order to ensure continual business improvement and synergies between teams
Qualification
Required
Bachelor's degree in information technology/related or equivalent combination of education and work experience
Ability to act decisively and quickly during emergencies with a very high level of accuracy
SharePoint/application administration experience
Data analysis and report creation
Ability to manage multiple tasks under stress situations and articulate information in a clear and concise manner during high stress or emergency situations
Natural ability to lead with capability to act as a back up leader during crisis situations
Preferred
Operational Resiliency, Business Continuity, Disaster Recovery or Crisis Management experience
Experience working in business application support
Ability to apply logical reasoning in a fast-paced environment
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company
QBE North America
QBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Mulligan
Chief Operating Officer
John Livatino
Senior Vice President
Recent News
2025-09-29
2025-09-29
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