Freshworks · 1 hour ago
Principal Product Designer (IC)
San Mateo, CA
Full-time
Onsite
Lead/Staff
$232K/yr - $334K/yr
10+ years expFreshworks is a company dedicated to simplifying enterprise software to enhance customer and employee experiences. They are seeking a Principal Product Designer to lead design strategy and execution, transforming complex workflows into intuitive user journeys while collaborating with various teams to deliver high-impact solutions.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Inspire a talented, diverse, and inclusive team of product designers and managers by creating innovative, cutting edge conceptual work
Lead design strategy and execution across multiple surfaces including web, mobile, and platform experiences
Translate complex IT and operations workflows into simple, contextual, and delightful user journeys
Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions
Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution
Embed usability, accessibility, and design systems thinking into our products
Influence roadmaps and business priorities by providing directional guidance leveraged by Product, Engineering, Marketing, and Customer Success
Be an exemplar in the organization for how proper application of AI tools can boost design productivity and quality
Qualification
Required
10+ years of product design experience, ideally in B2B SaaS or enterprise software environments
Experience designing AI-powered product features and philosophies
A strong portfolio demonstrating your ability to simplify complex systems and deliver elegant, scalable solutions
Experience driving product design strategy and collaborating effectively with cross-functional teams
Background in research-informed design and familiarity with analytics tools to drive design decisions
Strong visual, interaction, and systems design craft with a keen eye for detail and consistency
Excellent communication and storytelling skills, with experience aligning stakeholders across regions and functions
Deep empathy for users and a passion for solving real problems in meaningful ways
Benefits
Target bonus
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
Small Business Trends
2025-12-31
2025-12-20
Company data provided by crunchbase