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Capital Bank, N.A. · 7 hours ago

Head of Digital Transformation

Rockville, MD

Full-time

Hybrid

Director/Executive

$140K/yr - $170K/yr

7+ years exp

Capital Bank, N.A. is a publicly traded company that has been serving communities since 1999, offering commercial and consumer banking services. The Head of Digital Transformation is responsible for spearheading process improvement initiatives, overseeing automation projects, and leading the adoption of digital solutions to enhance operational efficiency and customer experience.

BankingCommercial LendingFinanceFinancial Services

Responsibilities

Develop and regularly update a digital transformation roadmap in alignment with the Bank’s strategic objectives

Identify and propose opportunities to digitize workflows, minimize manual processes, and enhance the client experience

Monitor industry trends, fintech innovations, and regulatory changes to recommend relevant digital solutions

Lead cross-functional teams in the design and implementation of digital initiatives, including automation, workflow redesign, robotic process automation (RPA), API integration, and cloud adoption

Manage the scope, budget, timeline, and change management processes for all transformation projects

Act as the main advocate for digital adoption, collaborating with business leaders and frontline staff to ensure successful implementation of new initiatives

Conduct comprehensive business process reviews and root-cause analyses to uncover inefficiencies

Collaborate with operations managers to standardize, automate, and streamline workflows

Ensure solutions are sustainable, compliant, and fully integrated into existing systems

Serve as the liaison among business units, operations, technology teams, and third-party vendors

Facilitate workshops, product demonstrations, and feedback sessions to actively engage stakeholders at all organizational levels

Provide consistent reporting on project status, risks, and business impact

Ensure all digital initiatives adhere to banking regulations, cybersecurity standards, and risk management frameworks

Establish performance metrics and key performance indicators (KPIs) to evaluate the success of digital transformation efforts

Support audit activities and contribute to risk assessments for digital projects

Timely and on-budget delivery of digital initiatives with measurable return on investment (ROI)

Reduction in manual effort and operational risk through successful automation and digitization

High levels of adoption and satisfaction among business and operational teams

Enhanced scalability, efficiency, and resilience within core banking operations

Consistent alignment of digital projects with the Bank’s long-term strategic objectives

Qualification

Digital transformationProcess improvementBanking systems knowledgeCross-functional leadershipRobotic process automation (RPA)API integrationCloud adoptionAgile methodologyAnalytical abilitiesStakeholder managementLeadershipProject managementCommunication skillsOrganizational skills

Required

Bachelor's degree in Business, Information Systems, Finance, or a related field is required; an MBA or other advanced degree is preferred

Minimum of 7 years in banking, consulting, or financial services, emphasizing operations, process improvement, or digital transformation

Demonstrated success in leading cross-functional projects and delivering measurable business outcomes

Familiarity with banking systems, RPA tools, APIs, and workflow management platforms

High aptitude for problem solving

Ability to connect business challenges to technical solutions

Proven strong analytical and critical thinking skills, with extreme attention to detail

Proven ability to translate business needs into technical requirements

Experience with creating and leading presentations to internal stakeholders

Advanced Excel skills and experience

Strong leadership and stakeholder management skills

Excellent problem-solving and analytical abilities

Effective project management and organizational skills

Ability to translate business requirements into technology-based solutions

Outstanding communication skills with the capacity to influence at all levels

Strong understanding of commercial banking products and operations

Excellent communication and stakeholder management skills

Strong organizational abilities with the capacity to manage competing priorities

Self-driven and detail-oriented approach

Ability to solve or escalate issues with sound judgment

Ability to work in cross-functional teams and build strong relationships

Ability to travel within a defined market area

Preferred

Experience with process re-engineering, Lean Six Sigma, or automation is preferred

Prior roles as a Product Owner, Business Analyst, or Systems Manager within a financial institution are strongly preferred

Advanced Excel skills and experience

Familiarity with Agile methodology and tools (such as Jira or Azure DevOps) is an asset

Benefits

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?

Company Contributions to your 401k - Regardless of your contribution

Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Company

Capital Bank, N.A.

Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.

Founded in 1998

Rockville, Maryland, USA

201-500 employees