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Otis Elevator Co. · 2 months ago

Sr Manager, Field Service Operations

OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA

Full-time

Onsite

Senior Level

$150K/yr - $210K/yr

5+ years exp

Otis Elevator Co. is the world’s leading provider of elevators, escalators, and walkways, and they are seeking a Sr Manager, Field Service Operations to lead their maintenance business in the San Francisco area. This role involves driving field efficiency, managing service quality, and providing leadership and technical direction to the operations team.

Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation

No H1B

Responsibilities

Drive field efficiency and quality improvements to meet labor and material margin plans

Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence

Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%

Lead O hour LEAP initiatives for territory

Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions

Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity

Provide on-going training, development, and leadership to the Maintenance operations team

Provide technical direction to field operations staff and participate in large bids

Responsible for the quality of service in designated territory

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Monitor field tests as well as first inspection and data reports

Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance

Proactively aid the region in regard to the malfunctioning of equipment

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Drive a safety culture throughout territory through communication, discipline, recognition and training

Qualification

Elevator industry managementPeople leadershipFinancial statement analysisTechnical directionProject managementSafety culture enforcementCommunication skillsOrganizational skillsTeam-orientedSelf-motivated

Required

Bachelor's degree highly desired, with 5 years of experience

High school, or equivalent, plus 10 years of relevant experience

Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions

Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business

5+ years people leadership experience in the elevator industry, or related industry

Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application

Strong desire for candidates who have a proven track record of meeting financial goals and objectives

5+ years elevator industry management experience strongly preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Knowledge and strict enforcement of company EH&S policy and processes

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution

Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

Three weeks paid vacation and paid company holidays

Paid sick leave - Employee assistance and wellness incentive programs

Life insurance and disability coverage

Voluntary benefits, such as legal, pet, home, and auto insurance

Birth/adoption and parental leave benefits

Adoption assistance

Tuition reimbursement program

Peer recognition and service anniversary awards, as well as spot performance bonus opportunities