Capital One · 2 months ago
ERM Change Manager
Richmond, VA
Full-time
Onsite
Senior Level
$133K/yr - $152K/yr
5+ years expCapital One’s Enterprise Risk Management (ERM) Team is seeking an ERM Change Manager to support the implementation of projects for a diverse set of initiatives. This role will drive change management efforts and engage with key stakeholders to manage and influence outcomes effectively.
Financial Services
No H1B
Responsibilities
Build and execute strategic change management plans including executive-level communications (written & verbal), associate experiences, etc
Write, proofread, and edit communications needed to support strategic plans
Effectively leverage a suite of communication channels - like email, Slack, newsletters, Pulse pages, etc
Work effectively in cross-functional teams to advance the team and leadership’s change strategy and implement a range of creative solutions to reach key target audiences
Development of initial training materials to support change initiatives; monitoring ongoing
Support monitoring of Testing Plans, Change Management Plans and execution of the Product Warranty period to ensure seamless transition to BAU
Qualification
Required
Bachelor's degree or military experience
At least 5 years of experience in corporate communications, multi-channel marketing, internal business communications, or leading organizational change and communication projects
At least 5 years of experience in planning, execution, and analysis of communication programs
Experience developing and executing successful change strategies including executive-level leader communications support, associate experiences, etc
Exceptionally strong written and verbal communication skills
Ability to present complex, subject matter in a clear, concise, and compelling manner
Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management
Self-motivated with strong organizational skills, attention to detail, and ability to prioritize
Strong presentation skills and engaging professional presence
Easily adapts to change and takes on a growth mindset approach
Preferred
Master's in Marketing or Communications or Business Administration
9+ years of experience in one or more of the following: corporate communications, internal business communications, or leading large-scale organizational change and communication projects
4+ years of experience working with a technology-oriented company
2+ years of experience working in an environment that leverages Agile principles to organize and drive work
Prior experience in financial services
Change management certifications such as PROSCI or CCMP
Strong collaboration, interpersonal and coaching skills
Strong judgment, influence, leadership, and integrity
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-25
2026-01-25
2026-01-25
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