American Water · 2 hours ago
Senior Admin, Operations Services
Scranton, PA
Full-time
Hybrid
Senior Level
6+ years expAmerican Water is a leading company in the operations services sector, seeking a Senior Admin for Operations Services. The role involves complex administrative support for operations activities, regulatory compliance, and customer relationship services, while coordinating billing and collections processes.
ConsumerWaste ManagementWater
Hiring Manager
Jessica Cohen
Responsibilities
Assess and assist with meeting collections, billing, payments, and service delivery targets
Assist with correspondence and handle telephone requests
Coordinate and manage water quality complaints with local operations and environmental compliance teams
Responsible for maintaining reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible)
Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals
Assist with the planning and execution of projects
Serve as the primary point of contact for customers regarding new service requests
Coordinate with local operations teams to schedule and complete installations
Ensure compliance with company standards and regulatory requirements during service setup
Maintain accurate records of service requests, approvals, and installation progress and account set up
Communicate timelines and requirements clearly to customers
Troubleshoot and resolve issues related to service installation in collaboration with field teams
Qualification
Required
Responsible for performing a variety of complex administrative activities and support for operations activities and/or regulatory compliance
Support to customer relationship services of the business; provide support for short-term and long-term projects related to the business; coordinate the state's billing, payment and collections related processes and initiatives
Assess and assist with meeting collections, billing, payments, and service delivery targets
Assist with correspondence and handle telephone requests
Coordinate and manage water quality complaints with local operations and environmental compliance teams
Responsible for maintaining reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible)
Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals
Assist with the planning and execution of projects
Serve as the primary point of contact for customers regarding new service requests
Coordinate with local operations teams to schedule and complete installations
Ensure compliance with company standards and regulatory requirements during service setup
Maintain accurate records of service requests, approvals, and installation progress and account set up
Communicate timelines and requirements clearly to customers
Troubleshoot and resolve issues related to service installation in collaboration with field teams
Knowledge of operations support, customer support practices
Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
Strong knowledge of computer software such as MS Word, Excel and Outlook
Process and project management skills
Good business acumen and judgment
Good quantitative and analytical skills; attention to detail
Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.)
Excellent customer service and communication skills
Ability to manage multiple requests and prioritize tasks effectively
Preferred
Associate degree in Management, Business or related field is preferred
6+ years of experience with an associate's degree or 9+ years of experience without a degree in operations services, operations support or customer support in a large organization
Familiarity with pipeline installation processes and related safety standards
Company
American Water
American Water is a waste water utility company.
5001-10000 employees
H1B Sponsorship
American Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (14)
2022 (14)
2021 (15)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$900.57MKey Investors
Water Research Foundation
2024-02-21Grant· $0.57M
2023-06-27Post Ipo Debt· $900M
2017-11-29Post Ipo Equity
Leadership Team
John Griffith
President and Chief Executive Officer
Susan N. Story
President & Chief Executive Officer
Recent News
2025-12-16
2025-12-07
Company data provided by crunchbase