CCR Technologies · 1 month ago
Service Delivery Manager
Cedar Rapids,IA,US
Full-time
Onsite
Mid, Senior Level
5+ years expCCR Technologies, through its business unit BeyondReach, specializes in providing connectivity solutions to hard-to-reach locations. The Service Delivery Manager will oversee service delivery processes, manage the service delivery team, and ensure high levels of customer satisfaction while maintaining service quality and compliance with SLAs.
ConsultingInformation ServicesInformation Technology
Responsibilities
Oversee service delivery process to ensure all services are delivered to agreed-upon SLAs (Service Level Agreements)
Manage service delivery team, ensuring projects are consistently completed on time and within budget
Monitor service performance to ensure quality standards are being met and take appropriate action where necessary
Serve as the primary point of contact for customers regarding service delivery issues
Build and maintain strong relationships with key clients, ensuring a high level of customer satisfaction
Conduct regular service reviews with clients to discuss performance, address concerns, and plan for future needs
Collaborate with cross functional teams review technical and operational items and identify opportunities to improve service delivery processes, tools, and methodologies
Review and maintain all documentation on standard procedures to maintain accuracy
Implement best practices in service delivery and project management
Drive initiatives to improve client satisfaction
Lead and mentor the service delivery team, providing guidance and support as needed
Provide training and development opportunities for team growth
Qualification
Required
Bachelor's Degree Preferred
5+ years' experience preferred
Demonstrated experience in an agile environment
Ability to work under pressure and meet deadlines
Ability to extrapolate data and make business decisions
Experience leading teams
Understanding of telecom and internet technologies
Proven work experience in vendor-based project management inside the telecom industry
Excellent internal and client-facing communication skills
Proven leadership in problem solving and analysis that can be applied across all types of business problems
Solid organizational skills including attention to detail and multi-tasking skills
Ability to independently leverage critical thinking skills to address project issues
Energy, drive and passion for end-to-end excellence and customer experience improvement
Willingness to be a flexible team player adapting to priorities as needed
Strong business acumen skills verified through a business degree
Continually seeking opportunities to gain new knowledge
Benefits
Free daily lunch for onsite employees in Cedar Rapids
Gym membership reimbursement
Health, dental, and vision insurance
Paid time off
Paid holidays
401k program
Quarterly profit sharing
Short & long term disability
Life insurance
Lots of development opportunities to help you grow your professional career
Company
CCR Technologies
Founded in 1986 in Cedar Rapids, Iowa as Circle Computer Resources, CCR Technologies has grown from a local computer rental & repair shop to a Global Technology Holding Company, supporting Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shea Kelly
CEO
Recent News
Company data provided by crunchbase