Technical Implementation Manager II jobs in United States
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Chase · 3 months ago

Technical Implementation Manager II

position4915 Independence Pkwy, Tampa, FL, 33634, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Chase is transforming the future of commerce by leading the way in credit card processing technology. As a Technical Implementation Manager, you will guide clients through complex integrations and ensure their success with the proprietary platform, while fostering strong relationships and delivering innovative solutions.

BankingFinancial Services

Responsibilities

Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
Manage incoming demand efficiently through effective queue management and time management
Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
Identify and address service gaps to improve the testing experience and exceed team deliverables
Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
Provide clear updates and technical guidance to mid and senior management
Foster a culture of collaboration, diversity, and inclusion within the team
Promote change by driving improvements in service and process
Take ownership of project outcomes and proactively manage escalations
Build strong relationships with clients and internal partners to support seamless integrations

Qualification

Credit card processingModern authentication protocolsREST-based APIsAI/LLM data toolsProject management skillsProblem solvingCommunication skillsTime management

Required

Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
Expertise in modern authentication protocols, including OAuth2.0 and mTLS
Ability to interpret technical specifications and APIs for proprietary platforms
Experience with REST-based APIs and Open API Specifications
Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
Detail-oriented problem solver with strong de-escalation skills
Confident communicator able to provide clear updates to mid and senior management
Ability to thrive in a fast-paced, deadline-driven environment

Preferred

Bachelor's degree strongly preferred; robust work experience considered
Experience diagnosing complex application, data, and network issues
Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
Formal project management skills or exposure to project management concepts (e.g., Project Management 101)

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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Recent News

Financial IT
Chase to Become New Issuer of Apple Card
2026-01-09
Mac Observer
Apple Confirms Chase Will Take Over Apple Card in 24 Months
2026-01-09
Cult of Mac
Chase takes over Apple Card — here’s what it means for you
2026-01-09
Company data provided by crunchbase