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Encore · 8 hours ago

IT Service Center, Global Systems Analyst Intern- Summer 2026

Schiller Park, IL

Internship

Onsite

Intern

$19.99/hr - $20/hr

Start in 2026 Summer

Encore is a leading provider in the audiovisual and event experiences industry, and they are seeking a motivated intern to support the Global Systems Analyst team. This internship offers hands-on experience in enterprise IT systems and automation tools, focusing on advancing automation and orchestration across IT operational processes.

Event ManagementEvent PromotionEvents

Responsibilities

Assist in the design, development, and implementation of automation workflows within Encore’s Global Service Center systems

Support the enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation

Participate in cross-departmental projects involving digital services, product management, and IT operations

Contribute to the maintenance and optimization of collaborative tools (e.g., Microsoft Teams, OneDrive, Viva Engage)

Help document processes, test automation scripts, and validate system improvements

Shadow Global Systems Analysts to learn best practices in ITIL-based service management and operational efficiency

Qualification

Automation toolsIT service managementMicrosoft 365FreshServiceWeb technologiesAnalytical skillsITIL frameworksCommunication skillsProblem-solving skills